Effective Date: 10 July 2025
Tramplus (“we”, “our”, or “us”) respects your right to privacy. This Privacy Policy outlines what information we collect from you and how we use, disclose, and protect it when you access our online learning platform (the “Services”). This Privacy Policy should be read alongside, and in addition to, our [Terms of Use].
1. What Information We Collect
We collect information that you provide directly to us when using our Services, including but not limited to:
- Signing up for a Tramplus account
- Enrolling in or participating in online courses
- Viewing or interacting with educational content
- Contacting us via email or other communication channels
Types of data collected include:
- Log-in credentials (email and password) and username
- Name, contact information, education level, or other profile details
- Learning activity data (e.g. course progress, page visits, assessment attempts)
- Support interactions and service inquiries
- Information required by applicable legal and compliance standards
Automatically collected data through cookies and similar technologies may include:
- IP address, browser type, operating system
- Pages visited, session times, clickstream data
- Referring URLs and general geographic location
We may use cookies and tracking technologies to personalize your experience, analyze usage, and improve platform performance.
2. How We Use the Information
We use the information collected to:
- Deliver and manage educational content and online courses
- Track course progress, assessment performance, and completion
- Communicate important updates, responses, and service messages
- Send notifications about Tramplus offerings or events (you may opt out anytime)
- Understand user needs to improve Services
- Conduct research and analysis on platform usage
- Secure and maintain the platform
- Comply with legal obligations or resolve disputes
We may anonymize or aggregate your data to create statistical reports for research, performance monitoring, or marketing. Such data is not linked to your identity.
3. How We Share Your Information
We may share your information in the following ways:
- With third-party service providers who help us operate and maintain the platform (e.g. cloud hosting, analytics tools)
- With course instructors or administrators for tracking learning activities and progress
- With academic researchers for studying educational outcomes (only in anonymized form)
- In anonymous or aggregate form for internal reports, statistics, and marketing
- With your explicit consent for any other purposes
We do not share personal data with other learners or host user forums or public comment functions. All user interactions are managed privately through the platform or direct communication.
4. Updating or Deleting Your Information
You may update or delete most of the personal information in your profile at any time. Some data, such as email and username, are required for account identification and cannot be modified directly.
To request full account deletion, please contact us using the information below. Deletion includes:
- Erasure of your account and profile information within 60 days
- Anonymization of your learning activity logs
- Backup data will be removed within 12 months per our retention policy
Certain communication records (e.g. service-related emails) may be retained for support purposes unless explicitly requested otherwise.
5. Confidentiality & Security
We take the protection of your personal data seriously. Tramplus uses administrative, technical, and physical safeguards to prevent unauthorized access, loss, misuse, or alteration of your data.
However, no internet-based system is entirely secure. We encourage users to keep their passwords confidential and notify us of any suspicious activity. We retain your data only as long as necessary for our legitimate purposes or legal compliance.
6. Your Rights
Depending on your local jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate data
- Delete your data (subject to legal retention obligations)
- Object to processing for direct marketing purposes
- Request data portability to another provider
- Withdraw your consent (where applicable)
To exercise your rights, please contact us using the details below. We will respond in accordance with applicable laws.
7. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Material changes will be announced via the platform or email. Continued use of the Services implies your consent to the updated terms.
8. Contact Us
We’d love to hear from you!
Whether you have general enquiries, collaboration proposals, or questions about our educational programmes, feel free to get in touch:
- WhatsApp: (+852) 6537 7291
- Email: enquiry@tramplus.net
- Address: Whitty Street Tram Depot, Connaught Road West, Western District, Hong Kong